RS Recovery partners with Dudley Community First Responders

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Local Emergency Care

We believe that supporting our local community goes beyond providing roadside assistance. It’s about helping people when they need it most. At RS Recovery, we’re incredibly proud to announce our partnership with Dudley Community First Responders (CFR). Dudley CFR is a dedicated local charity made up of trained volunteers who play a crucial role, alongside their day jobs, in emergency medical response across the Dudley borough.

Making a Life-Saving Difference

Recently, we had the pleasure of meeting Dan from Dudley CFR to confirm our commitment to supporting the group’s vital work. Community First Responders are volunteers trained to attend 999 calls in their local area. CFRs often arrive on scene before an ambulance. They can immediately provide essential first aid and life-saving care, while at the same time stabilising patients during critical situations, such as cardiac arrests, breathing difficulties and severe trauma.

What this Partnership Means

Through this partnership, RS Recovery will provide breakdown assistance and recovery, helping to ensure responders stay mobile and ready for action. Furthermore, we will be working together to raise awareness of the group’s mission and promote fundraising efforts.

Supporting Dudley CFR reflects our shared values – community, care and safety – values that sit at the heart of everything we do.

 

How You Can Help

We’re proud to stand with these dedicated local heroes and are actively finding new ways to support their mission. Every donation and volunteer hour fuels Dudley CFR’s life-saving work in our community.

Find out how you can support Dudley CFR at www.dudleycfr.co.uk

Together, we’re keeping our community safe – one call at a time.

#RSRecovery #DudleyCFR #CommunitySupport #EmergencyResponse #LocalHeroes #Partnership #ProudToSupport

Apprenticeship Success

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We are delighted to congratulate Francesca on successfully completing her Level 3 HGV  Technician apprenticeship!

Her dedication, skill and commitment throughout the apprenticeship have been truly exceptional. We are proud to have her continue as a vital part of our workshop team, contributing her expertise and passion to every job.

It’s always inspiring to see young people building successful careers in the industry. At RS Recovery, we are committed to nurturing talent across all areas of our business. Francesca’s success is particularly inspiring as she thrives in a traditionally male-dominated industry showing that dedication and skill know no boundaries.

As you can see, our workshop team are super proud and we look forward to seeing her continue to grow and make an impact in the industry!

From Slide Bed to IVR Trainer

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From Slide Bed to IVR Trainer: Michael’s Journey with RS Recovery

At RS Recovery, we pride ourselves on fostering home-grown talent, supporting professional growth and recognising the dedication of our team. Meet Michael, our in house IVR Trainer at RS Recovery, whose journey with us is a testament to commitment, skill and continuous development.

Michael began his journey at RS Recovery several years ago, starting out behind the wheel of a slide bed vehicle. From day one, he demonstrated a strong work ethic, reliability and a natural aptitude for the demands of vehicle recovery. It wasn’t long before his potential stood out and he soon progressed into the challenging world of heavy recovery – a role that requires not only technical skill but calmness under pressure and a thorough understanding of complex recovery operations.

Eager to expand his capabilities even further, Michael took the initiative to gain his incident manager qualifications, positioning himself as a key player in coordinating and managing complex recovery incidents on the roadside and beyond.

Now, we’re incredibly proud to announce that Michael has taken on a new and important position within the RS Recovery team: our in-house IVR (Institute of Vehicle Recovery) Trainer. In this role, he is responsible for sharing his extensive experience and expertise with the next generation of recovery operators – ensuring our high standards are passed on and upheld across the team.

Michael’s progression through the ranks is not just a personal achievement but a reflection of our commitment at RS Recovery to invest in our people. His journey embodies what’s possible when dedication meets opportunity.

Well done, Michael!

Driven to do more: Ben’s Story

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-“RS have supported me in gaining my Class 1 license which is a huge step forward in my career.”

 

Ben started his career as a working on heavy plant equipment before moving on to a maintenance role for a large fleet operator where he found his passion for HGV work. He delved into the world of roadside breakdown gaining experience with lifting deck trailers, tail lifts and more before joining us at RS.

 

What’s the most common job you’re called out for?

“Diagnostics because I’ve trained on various systems such as Haldex, Wabco, Jaltest. Having access to the best kit means we can get the job done efficiently and keep up with industry standards”.

 

Favourite job to attend?
“Since joining RS, I’ve had more opportunities to take part in major incident work as a roadside tech, including rollovers, something I’d never done before. They have became one of my favourite jobs to go to!”

 

What’s the most valuable skill you’ve learned on the job?
“Communication. It plays a big part, anything from communicating with the office to calling parts suppliers and customers.”

 

What keeps you motivated?
“I’d say the chance to do more beyond my main role. I’ve trained new starters, earned my Class 1 license, and learned recovery skills — the opportunities here just keep growing.”

 

✅ We actively invest in our team, providing hands-on training and the latest technology so they can thrive in their roles.

 

To find out more about breakdown assistance or recovery services click here.

Apprentice to Expert!

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🔧 Meet Adam, HGV Roadside Technician!

Roadside Tech - Adam
He started out with his first job as an apprentice at a main dealer, where he spent 18 years developing his skills through hands-on work and in-house training. Adam built a strong foundation in diagnostics, inspections and advanced fault-finding and after a stint at a local family-run business working across a range of vehicles and trailers, he joined us at RS Recovery in 2024.
“What I enjoy most? No two days are ever the same. One minute I’m at a depot diagnosing a generator that won’t start, the next I’m on the motorway with a trailer that’s locked up. I love thinking on my feet – especially when it’s an electrical issue that really makes me dig deep.”
We asked him what keeps him motivated. His answer – “The love for the job, the constant challenge and that feeling when you get something sorted. That’s what it’s all about.”
💡 Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
⚡Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
🧠Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
🛠 Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”
At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.
For Roadside Technician vacancies search ‘RS Recovery Ltd’ on Indeed or email recruitment@rs-recovery.com.

Meet the Tech

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Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
🚛 What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
📚 Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

👀 Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Staff Spotlight: Abbie goes to Eindhoven with DAF!

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Courtesy of Adams Morey Southampton (DAF Trucks), Abbie, who oversees our South division, recently had the incredible opportunity to visit Eindhoven.

This recognition is well-deserved and highlights Abbie’s exceptional contributions to our company.

The 3 day trip included a day at the Zolder truck racing event and an exclusive tour of the DAF Factory and Museum.

Behind the Scenes at the DAF Factory

Ahead of the excitement of the races, the visit started with an exclusive tour of the DAF factory in Eindhoven. This experience offered a glimpse into the meticulous process of truck manufacturing. Abbie saw the production line in action, assembly of components and witnessed a completed unit driving off the line.

Following the factory tour, the group visited the DAF Museum. The Museum showcases their rich history and the diverse range of vehicles that they have manufactured over the years.

 

 

 

A Day at the Races

The Zolder truck racing event is a highlight in the truck racing calendar and Abbie was right there in the thick of the action. The event not only provided thrilling entertainment, but also highlighted the impressive engineering and performance capabilities of the trucks.
Much more than an exciting day out, the trip was a testament to the partnership between our company and DAF Trucks.

Witnessing the dedication and innovation that goes into every truck, gave us deeper appreciation for the vehicles that we work with daily. This experience will undoubtedly enhance our service, as we bring back valuable insights and a renewed passion.

 

We are grateful to Adams Morey for this experience and huge shout out to Abbie for your hard work and dedication!

Keep up with us on social media for more behind the scenes at RS Recovery.

SafeContractor Accreditation

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Following an annual audit, RS Recovery has been recognised for maintaining a safe working environment and compliance with industry regulations. This accreditation ensures that we not only meet but exceed the highest standards in our operations.

 

SafeContractor Accreditation

 

What does this mean for you?

 

Enhanced Safety: Our commitment to health and safety ensures that all jobs are carried out with utmost care, minimising risks and ensuring a safe working environment.

Quality Assurance: The SafeContractor Accreditation is a mark of quality, providing you with confidence that you are partnering with a company that values and adheres to industry-leading standards.

Reliability: This accreditation reinforces our reliability and dedication to delivering outstanding results whilst prioritising safety and compliance.

If you’re interested in learning how we can support your fleet and minimise downtime, click here or call 0121 522 2076 for more information.

 

New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.